24/7 subscription management in your pocket
Mijn Ziggo

24/7 subscription management in your pocket

About the project

Leading internet, tv and telephone service provider Ziggo was looking for their next step in customer service. The answer was the Mijn Ziggo self service app, which gives Ziggo customers full control over their subscriptions, even on the road.

Services

UX/UI Design, Mobile Development and Back-end Development

Release

Mobile Native Apps first release in 2019

Always within reach

By combining user experience design with playful use of navigation and animation, the Mijn Ziggo app stands out in self-service apps. Intuitive and easy to use, customers flock to the app in numbers, their satisfaction only topped by call center staff, who notice a large drop in service calls.

Easy interactions to switch through your Ziggo products
Easy interactions to switch through your Ziggo products
Direct step-by-step plans to solve your problem
Direct step-by-step plans to solve your problem
Paying your invoices made easy with iDeal
Paying your invoices made easy with iDeal

Smooth sailing

On a surface level, the Mijn Ziggo app is a regular self service app in its features (service messaging, subscription management), working off of a static database (invoices, user statistics) like every other self service portal. And yet the user experience is very different.

Navigation is not based on tabs but on sliders, dashboards are optimized and animated to project information in a clean, intuitive and fun way. Onboarding is a breeze, and everything else simply flows from that point on; smoothly and logically.

A users' app

The (native) app was created in close cooperation with Ziggo, and – importantly - with Ziggo customers, through rounds and rounds of user testing. The iOS and Android apps were soft-launched on purpose, without marketing push, to test every feature with early users, validating design and development choices as the project moved along.

Beta-testing with larger groups did the same for server stability and general reliability, ensuring the smoothest user experience upon launch.