Always within reach
Leading internet, tv and telephone service provider Ziggo was looking for their next step in customer service. The answer was the MijnZiggo self-care app, which gives Ziggo customers full control over their subscriptions, even on the road.By combining user experience design with playful use of navigation and animation, the MijnZiggo app stands out in self-service apps. Intuitive and easy to use, customers flock to the app in numbers, their satisfaction only topped by call center staff, who notice a large drop in service calls.
Always within reach
ServicesUX/UI Design, Mobile Development and Back-end Development
Release
Mobile Native Apps first release in 2019
"We used a BFF pattern to match the app with the My Vodafone app. By using the BFF pattern the back-end controls the frontend of the app. This makes it easier for components to come back within different flows of the app."
Franklin Hink
PHP Developer - Triple
Smooth sailing
On a surface level, the MijnZiggo app is a regular self-service app in its features (service messaging, subscription management), working off of a static database (invoices, user statistics) like every other self-service portal. And yet the user experience is very different.Smooth sailing
Navigation is not based on tabs but on sliders, dashboards are optimized and animated to project information in a clean, intuitive and fun way. Onboarding is a breeze, and everything else simply flows from that point on; smoothly and logically.